How quickly are the products delivered to the team and/or shipped out?
TEAM STORES: All orders for team stores are processed together the day following the close date. Our industry leading turnaround time from store closing to delivery is 8-12 business days. If you paid for shipping during a TEAM STORE order, the order will be shipped the same day the orders are delivered, regardless of shipping service ordered.
My team store initial order is over, when will my order be shipped?
We process everyday orders within 10 business days. Shipping times cannot be guaranteed once they are in the hands of the carrier.
Will I be notified that my order has shipped?
Once your order is shipped, Shopify will send you a shipment tracking update email with the estimated delivery date and tracking number.
Do you accept returns or exchanges?
We do not offer refunds or exchanges unless a mistake was made in production or a manufacture defect. A request must be made in writing as well as pictures provided. If a return or exchange is approved, we will notify you in writing. If you have do not have a return authorization in writing from us, your return is not approved.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Customized goods are exempt from being returned.
Items cannot be returned if not in its original condition, is damaged or for reasons not due to our error.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days defined by your financial institution.
Exchanges (if applicable)
Exchanges are on an approved basis only. Email firstname.lastname@example.org to get another approval.
All returns must be sent to our address at
1624 LaskIn Road
Virginia Beach, VA 23451
Once received, we will process the return or exchange within 7 business days.